Order Management (Admin)

Admin → Orders. Site-wide orders from the admin's perspective.

Where

Admin → Orders.

List shows

Per row:

• Order number
• Type chip (Plan / Top-up)
• User summary
• Amount / Plan name
• Payment method
• Status chip (Unpaid / Paid / Canceled / Refunded)
• Source (User / Admin)
• Created at

Top dropdowns: filter by type / status / source. Search box: prefix match on order number / pay-trade-no.

Filters

Dropdown	Options
Order type	All / Plan / Top-up
Status	All / Unpaid / Paid / Canceled / Refunded
Source	All / User / Admin
Search	Order number / pay-trade-no prefix

Mark paid

Use when: callback failed, bank transfer reconciled, testing.

1. Find the order → "Mark paid"
2. Pick pay_method (default offline)
3. Fill pay_trade_no (optional, external flow number)
4. Submit → order becomes Paid + activates plan / credits quota

Admin "Mark paid" always uses stack mode; it won't overwrite an existing subscription.

Mark refunded

Use when: customer requested refund, dispute resolved.

1. Only status=1 (Paid) orders can be refunded
2. Row → "Refund" → double-confirm
3. Submit → order becomes Refunded

Refund does NOT auto-reverse already-credited quota or cancel subscriptions. You'll need to:

• Cancel the user's subscription
• Adjust the user's balance

Delete (Root only)

Use when: test-order cleanup, accidental order creation.

1. Only status !== 1 (not Paid) orders can be deleted
2. Root row → "Delete" → double-confirm
3. The order row is physically removed

Hard delete is irreversible. Prefer "Refund" or canceling the subscription.

FAQ

• User says payment succeeded but the order stays "Unpaid": the async callback failed. Check pay_time / pay_trade_no in the order detail; mark paid manually.
• Refund doesn't remove the user's balance: correct — the system doesn't auto-reverse. Adjust manually in User Management.
• Where to find the bank's flow number for reconciliation: the pay_trade_no field in the order detail page.

Related

• My Orders (public)
• Order Schema
• Payment Channels

Related API

• GET /api/order/ — list (Admin)
• GET /api/order/search?keyword= — keyword search (Admin)
• GET /api/order/:id — detail (Admin)
• PUT /api/order/:id — mark paid / refund (Admin)
• DELETE /api/order/:id — delete (Root)